ReSync is operated by Individual Entrepreneur Alla Tadevosyan (ԹԱԴԵՎՈՍՅԱՆ ԱԼԼԱ ԳԵՎՈՐԳԻ ԱՁ), registration number 286.1608051, Yeghbayrutyan St. 14, apt. 64, Shengavit, Yerevan 0069, Armenia.
Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders and handles refunds.
14 days on your first purchase
If ReSync Pro is not for you, ask for a full refund within 14 days of your first payment. You do not need to give a reason.
Renewals
Subscriptions renew automatically until you cancel, and we email you before an annual subscription renews.
If an annual renewal is charged and you have not used ReSync since that charge, contact us within 14 days and we will refund it in full and cancel the subscription.
Cancelling partway through
You can cancel at any time in your settings. You keep Pro until the end of the period you have already paid for, and we do not refund part of a period that has started.
When we may say no
We may decline a refund if more than 14 days have passed, other than for the renewal case above; if the account was closed for breaking our Terms; or if we see fraud or repeated buy-and-refund behaviour.
Consumers in the EU and UK
If you are a consumer in the European Union or the United Kingdom you have a legal right to withdraw within 14 days. Because Pro starts immediately, you are asked at checkout to agree to immediate access. Our 14-day guarantee above applies either way.
Nothing here limits rights you have under the consumer law where you live.
Universities and organisations
Refunds for institutional agreements are covered by the signed agreement, not by this page.
How to ask
Email support@resynchub.com with the email address on your account. We reply within 2 working days.
You can also go to paddle.net, look up your order with the email you paid with, and ask there.
Refunds go back to the card you paid with. Banks usually take 5 to 10 working days.